How to Return An Item?
All products require a Return Authorization Number (RA #) prior to being returned. This number can be obtained by calling our toll free number 866-852-4268. All items must be in brand new, unused condition and include all original packaging, components, manuals, and documentation. All returns must be postmarked no later than 30 days (see Gift Purchase Exception below) from the original invoice date (shipping date). In the event of a backorder we allow 30 days from the receipt of the merchandise. All non-defective / non-damaged returns are subject to a 15% restocking fee (NOTE: This fee covers our initial shipping cost of the item to you, as well as credit card payment and credit card refund fees). If you prefer an in store credit, then this fee is waived. All UPC codes must be intact for an item to be returnable. Products missing UPC codes are NOT returnable.
Note: If your item is defective, please refer to our Defective/Damaged Merchandise Policy.
In-Store Credit / Exchange Policy:
If you request in-store credit, once your return has been processed, you will be sent an e-mail with a gift certificate for the amount of the original purchase price to be used to re-order the item(s) of your choice. Please allow seven (7) business days from the point of your request for processing.
Please allow seven (7) business days from the time of your request for refunds to appear on your card. All refunds are processed back to the original card that was used. In the case of a gift return, where you were not the original purchaser, refund will either go back to the original card, or be available in the form of an in-store credit.
Note: For your protection, we recommend that you use a traceable method of shipment that can provide you with delivery confirmation. We also recommend that the item be shipped insured. CertHealth is not responsible for lost or damaged returns.
All returns will be inspected prior to refund.
Inspection Criteria for a qualifying return:
Product must be unused, due to the nature of the product we sell. Products must be complete with all original components and in the original manufacturer's packaging. Products must have any standard certification labels (UPC code, etc.) intact. Products must be free from customer damage of any type, including, but not limited to dents, scratches, cracks, or signs of abuse.
Items that are returned to us without meeting the return requirements will be rejected. We will contact you with a detailed reason for the rejection and the item will be returned to you at your expense.
Defective Merchandise Policy
CertHealth guarantees that your merchandise will arrive in brand new, perfect, working condition. In the unlikely event that an item should arrive defective out of the box, or become defective within 30 days from the invoice date, we will replace the item at no cost to you. After 30 Days you are covered by the full manufacturer's warranty. Please contact our customer service team at 866-852-4268 to report the defect and a pre-paid return shipping label will be sent to you. Please be aware some manufacturers require us to have you to contact them directly if their item is received defective, though we will try to handle this process for you whenever possible. All defective items are inspected upon arrival, and providing the merchandise is defective as stated by the customer, the replacement order will be processed at no cost to you. If the item is found to be without defect the item will be returned to you at your expense.
Shipping Damaged Merchandise Policy
We take pride in our shipping and packaging, in the unlikely event that you receive an item that has been damaged in shipping, we will replace the item at no cost to you. You must notify us within 7 Days (time limit set by shipping carrier claims policy) of receipt of the damaged merchandise to qualify for a no cost replacement. If you are present at time of delivery and the box or packaging appears damaged, please inspect the actual item for damage before accepting it (the carrier will wait for you and allow you to inspect the item its self). If you received or refused a damaged item, please call us toll free at 866-852-4268 and we will handle the damage claim with the carrier (note this claim could take up to 8 business days be completed), as well as send you a replacement item at no cost to you.
Orders may be canceled up until they are in shipping or have shipped, once your order has shipped you will be subject to our return policy.